Thank you to every program that has used SendCarrot to stay connected with participants. Here's what's happening, what happens to your balance, and how to get a copy of your data.
Last day to buy or send gift cards.
Last day to send text, email, and voice messages. All accounts close, and the SendCarrot app will no longer be available.
Refunds issued for unsent gift card balances and prepaid subscriptions.
Last day to request a copy of your data. All customer data is deleted after this date.
We will refund unsent gift card (eBoost) balances and the unused portion of prepaid subscriptions, prorated from December 15, 2026.
If you paid by credit card, your refund will go back to the card you paid with. You don't need to do anything.
If you paid another way, such as by check or purchase order, you'll get an email from Mercury, our banking provider, with a secure link to choose bank transfer or check. Links are sent before December 15. If you expect a refund and haven't received a link by December 15, email [email protected].
Email [email protected] from your account owner's email address and we will prepare an export of your data and send it to you. You can ask now, or any time until December 15, 2027. After that date, all customer data will be deleted, except payment and tax records we are required by law to keep.
No. We are not moving accounts to another product or partner.
Email us at [email protected]. For the full terms of the shutdown, see the Discontinuation of Services section of our Terms of Service.